A boiler breakdown in cold weather is a genuine emergency. If your boiler has stopped working completely and repair isn't viable, Norvera can arrange a fast-track replacement through our network of Gas Safe registered installers. We prioritise emergency cases to restore your heating and hot water as quickly as possible.
An emergency boiler replacement is appropriate when your boiler has failed completely, repair is not cost-effective, and you have no heating or hot water. We also prioritise households with young children, elderly residents, or individuals with health conditions that make a cold home a health risk.
Once you submit your request, our team aims to contact you within the hour during working hours. We'll assess your situation, provide an upfront quote, and aim to have an installer with you as quickly as possible — in many cases within 24 hours.
From your first message to a working boiler — here's what to expect.
Answer a few short questions. Takes about two minutes. You can add photos of your boiler or any error codes showing.
We connect you with a Gas Safe registered installer in your area who can visit quickly and assess the job.
Your installer gives you a clear written price before anything starts. No surprises and no obligation to proceed.
Answers to the questions we hear most often.
Tell us what's happening and we'll connect you with the nearest available installer.
Gas Safe registered installers · Fixed-price quotes · No obligation