Privacy Policy

Norvera is a trading name of CSS International Ltd, registered in England and Wales under company number 16110027. Our registered office is at 85 Great Portland Street, First Floor, London, W1W 7LT.

We operate the website norvera.co.uk and related services that connect customers with Gas Safe registered boiler engineers. In this policy, "we", "us" and "our" refers to CSS International Ltd trading as Norvera.

When you use our services, we may collect:

• Your name, email address and phone number
• Your property address and postcode
• Details about your boiler and heating system
• Photos of your boiler that you voluntarily upload
• Technical data including IP address, browser type and pages visited
• Communications between you and our team

We use your personal information to:

• Provide you with a fixed-price boiler replacement quotation
• Match you with a suitable Gas Safe registered engineer in your area
• Communicate with you about your enquiry or installation
• Send you service updates and follow-up information (you may opt out at any time)
• Improve our website and services
• Comply with our legal obligations

Our legal basis for processing is your consent (for marketing) and the performance of a contract (for service delivery).

We share your information only where necessary:

• Engineers: We pass relevant details to the Gas Safe registered engineer arranged to carry out your installation.
• Service providers: We use trusted third-party tools for communication, CRM and analytics. These are contractually bound to protect your data.
• Legal requirements: We may disclose information where required by law or a court order.

We do not sell your personal data to any third party.

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Enquiry data is typically retained for 3 years. You may request deletion of your data at any time.

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Withdraw consent at any time (where consent is the legal basis)
• Lodge a complaint with the ICO (ico.org.uk)

To exercise any of these rights, contact us at hello@norvera.co.uk.

We use cookies to improve your experience on our website. Please see our Cookie Policy for full details.

We may update this Privacy Policy from time to time. The most current version will always be posted on this page with the date of last update.

If you have any questions about this policy or how we handle your data, please contact us:

CSS International Ltd (trading as Norvera)
85 Great Portland Street, First Floor, London, W1W 7LT
Email: hello@norvera.co.uk
Phone: 07506 418 993