Your questions, answered

Your installer assesses the job properly and gives you a written price before any work starts. That is the price you pay, with no call-out surprises, no extras and nothing added on the day.

Most new boiler installations fall between about £1,800 and £3,500 fully fitted, depending on the boiler, your home and any extra work like pipework or a new flue. A like-for-like combi swap sits at the lower end. You always get a fixed written price first.

Yes, getting a quote is free and there is no obligation. Answer a few quick questions, get your fixed price, and decide in your own time. No pushy sales.

Yes. Our fixed prices cover the new boiler, professional installation, removal and safe disposal of your old boiler, and warranty registration.

The main factors are the boiler brand and size, whether the boiler is moving position, the condition of your existing pipework, and extras like a system filter or a new flue. A proper assessment is the only way to get an accurate figure.

Our team reviews your details, assesses the job, and matches you with a suitable local Gas Safe installer. They contact you to confirm a fixed price and arrange a visit. You get a reference number straight away.

The online questions take about two minutes. In many cases we come back to you the same day with a fixed price.

Usually yes, so the engineer can see your boiler, pipework and the space. In some straightforward cases a few clear photos are enough to confirm a price.

Yes. You get a customer portal where you can see your quote, your assigned engineer and your install date, and upload photos. If you lose the link, use Find my portal with your reference.

In many cases we can arrange a same-day assessment and next-day installation, subject to your location and the job. Our 24-hour call line is always open and urgent situations are prioritised.

A straightforward combi swap usually takes a day. Converting to a different boiler type, or moving the boiler, takes a little longer because of the extra pipework.

Only for the working day in most cases. Your engineer will let you know the plan on the day so you know what to expect.

Yes. Your installer removes the old boiler, clears away packaging, and leaves your home as they found it.

Yes. Every engineer in our network is Gas Safe registered and verified before they work with us. You can check any engineer on the Gas Safe Register. You receive their Gas Safe ID when they are confirmed for your job.

A local, independent Gas Safe registered installer from our vetted network. Norvera matches you with the right one for your job and handles the quote and admin.

Of course. Call our line on +44 7700 141228 or use the contact page and a real person will help.

New installations come with a manufacturer warranty of up to 10 or 12 years depending on the boiler, covering parts and labour through the manufacturer. Your installer registers it for you.

Almost always, yes. Most manufacturers require an annual service to keep the warranty valid. It also keeps the boiler safe and running efficiently.

Contact us and we will help put it right. Your manufacturer warranty covers boiler faults, and your installer stands behind their workmanship.

All the main manufacturers, including Worcester Bosch, Vaillant, Baxi, Ideal, Viessmann, Glow-worm, Potterton, Alpha and Ariston. Your installer recommends the best option for your home and budget.

It depends on your number of bedrooms and bathrooms and your hot water demand, not just the floor area. Your installer sizes it correctly so you are not paying for more than you need. Our help centre has a full guide.

A combi suits most homes with one or two bathrooms and saves space with no tank. Larger homes with several bathrooms may suit a system boiler. Our guides explain the difference, or your installer can advise.

Our focus is gas boiler installation. If a heat pump is a better fit for your home we will be honest about that.

We cover Birmingham and towns across the Midlands, including the West Midlands, Staffordshire, Warwickshire, Worcestershire, Leicestershire, Derbyshire, Nottinghamshire, Shropshire and Herefordshire. Enter your postcode and we will confirm availability.

Yes, we cover the surrounding areas around each town too. If you are just outside, enter your postcode and we will check the nearest available engineer.

If you smell gas, call the National Gas Emergency line on 0800 111 999 first. Otherwise, tell us what is happening and we will get a Gas Safe engineer to you as quickly as possible. If the boiler is beyond repair we can arrange a fast fixed-price replacement.

Finance options are coming soon. In the meantime, ask your installer about payment arrangements when they get in touch with your quote.

You agree the fixed price up front and pay on completion once your new boiler is installed and working. Card payment is handled securely.