Vulnerable Customer Policy

Norvera is committed to treating every customer fairly, and to giving extra care to anyone in a vulnerable situation, whether through age, disability, health, bereavement, financial difficulty or any other circumstance.

We will listen, take the time you need, offer to speak with a nominated family member or carer with your permission, never use pressure selling, and make sure our communications are clear.

If you would like us to record a support need or adjust how we contact you, tell us at hello@norvera.co.uk or +44 7700 141228 and we will note it on your account.