How can we help?

Choose what you need below. If you have your NRV reference number, you can access your customer portal at any time.

Find my portal link

Lost your customer portal link? Enter your NRV reference and we'll find it for you.

Need to add photos of your boiler or installation area? Access your request and upload directly.

Need to change your details or add information to an existing request? Open your portal to make updates.

Looking for advice on boiler costs, brands or what to expect? Browse our guides or get in touch.

Prefer to talk to someone directly? Call us or send a message and we will come back to you.

This starts with NRV (for example NRV-00009) and was sent to you when you submitted your request. Check your confirmation email or text message.